How value moves.
The work required to create, deliver and support value becomes visible.
Thinking / Concepts / Operating Models
An operating model is how the business chooses to work.
Operating models define how people, capabilities, decisions, processes, information and technology work together to deliver value.
They matter because strategy cannot move through an organisation whose way of working no longer fits what the business is trying to become.
Question
How should the organisation work so the strategy can move?
The operating model translates strategic intent into practical choices: who does what, how work flows, how decisions are made and what systems support the work.
When the model is unclear, teams compensate with effort. When it is clear, effort has somewhere to go.
What it resolves.
Who holds what.
Teams understand where responsibility, decision rights and handoffs sit.
What enables the model.
Technology supports the way the business works instead of quietly redefining it.
The operating model is where strategy becomes the way the business works every day.
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